1. These Terms and Conditions set out the rules for booking and renting apartments offered by Horizon Apartments and form an integral part of the agreement concluded.
2. Whenever these Terms and Conditions refer to:
1) Horizon Apartments – this means the business registered as Horizon Estate Anna Piksa, based in Kraków, ul. Dietla 109/17, 31-031 Kraków, NIP (tax ID) 734-295-35-34, REGON: 361382660,
2) Apartment – this means the specific unit that Horizon Apartments makes available to the Client for a fixed period in return for payment for the stay,
3) Client – this means any party (a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity) that concludes an Apartment rental agreement with Horizon Apartments,
4) Guest – this means any person using the Apartment: the Client or any other person staying in the Apartment with the Client’s consent or at the Client’s invitation,
5) Agreement – this means the legal relationship established between Horizon Apartments and the Client, consisting of these Terms and Conditions, the rules for using the Apartment described on the websites where the offer is published, and the content of the specific offer. The Agreement is deemed concluded when the booking confirmation is sent to the e-mail address provided by the Client.
3. Making a booking constitutes acceptance of these Terms and Conditions.
4. These Terms and Conditions are sent to the Client together with the booking confirmation, are available in every Apartment and at the Horizon Apartments Reception, and can be downloaded from www.horizonapartments.pl/regulamin.
5. These Terms and Conditions apply to everyone staying in Horizon Apartments, and the Client named on the registration card is responsible for them.
6. Horizon Apartments provides short-, medium- and long-term rental of properties for residential purposes, as well as additional services.
1. The minimum stay in an Apartment is one night.
2. The hotel day begins at 15:00 on the first day of the booked period and ends at 11:00 on the last day.
3. Early check-in, late check-out or extending the stay for a further period is possible subject to the Apartment’s availability and must be agreed with Horizon Apartments staff in advance.
4. If the Client extends the hotel day without consent, the Client must pay a contractual penalty equal to the price of one night for each started day of using the Apartment without an agreement.
1. Check-in takes place once the Client has shown a valid identity document, signed the registration card and paid the full amount due for the stay, except for the apartments referred to in section 3 below.
2. The Client may collect the keys at the Horizon Apartments Reception between 10:00 and 20:00 or directly at the Apartment (after agreeing the arrival time with Horizon Apartments staff in advance).
3. For check-in after 22:00, Horizon Apartments may charge the Client an additional fee of PLN 60, or PLN 100 for arrival after midnight, payable in cash or by card at check-in (or in advance by bank transfer to the Horizon Apartments account).
4. In Apartments fitted with code locks, the Client may check in on their own.
Self check-in requires the Client to:
– pay the full price of the stay together with the required deposit referred to in § 4 section 7 (charged to the Client’s payment card or with all payments credited to the Horizon Apartments bank account),
– send a legible scan or photo of a valid identity document to booking@horizonapartments.pl by 19:00 on the day of arrival at the latest (and no later than 3 hours before the planned check-in).
Once these conditions are met, the Client will receive the access code to the Apartment by text message and/or e-mail. If the Client fails to meet any of the above obligations on time, this results in:
a) the Client having to check in at the Horizon Apartments Reception (the Client must make any outstanding payments and show a valid document)
or
b) cancellation of the booking (in which case Horizon Apartments refunds the amounts paid by the Client, less transfer costs and other charges beyond Horizon Apartments’ control, and less a 30% advance payment).
1. For Apartments without code locks, keys are returned at the Horizon Apartments Reception between 10:00 and 11:00 at the end of the stay.
2. Clients checking out outside Reception opening hours must give their departure time by phone or e-mail on the day before departure, during Reception opening hours (10:00–20:00), and agree with Horizon Apartments staff how the keys will be returned.
3. If the keys are lost, the Client will be charged an additional fee of PLN 150.
1. During the stay, the Client must use the Apartment for its intended purpose and keep it in the technical and visual condition in which it was found at check-in.
2. The number of people using the Apartment may not exceed the number stated by the Client when booking. Horizon Apartments reserves the right to refuse to hand over the Apartment to a larger number of people and to charge PLN 100 per night for each additional person.
3. Children under 3 stay free of charge if they sleep in the available beds. Cots with bedding are available for an additional fee.
4. Pets require the consent of Horizon Apartments.
5. Smoking tobacco products is strictly prohibited in all Apartments. Breaching this ban results in the deposit being retained and/or the Client covering the cost of odour removal, from PLN 400.
6. Quiet hours are from 22:00 to 6:00.
7. Parties are strictly prohibited. The Client must respect the neighbours and is responsible for the behaviour of all of their Guests.
1. Whenever leaving the apartment, the Client must close the windows, lock the front door and switch off the air conditioning.
2. The Client must report any faults, damage or other problems by phone or e-mail during Reception opening hours, or immediately on the emergency number 690 144 448 if the situation requires urgent action.
3. The Client must make good any damage caused to Horizon Apartments intentionally or through gross negligence, in particular damage to the fabric of the Apartment or to the common parts of Horizon Apartments properties. This also applies to any damage and soiling of the Apartment itself and its furnishings (including bed linen, towels, sofas, armchairs and rugs) beyond normal wear and tear.
4. In the event of a serious breach of these Terms and Conditions by the Client, Horizon Apartments reserves the right to terminate the Agreement with immediate effect, and the Client is not entitled to a refund for the unused part of the stay.
5. Before leaving, the Client must check that no personal belongings have been left in the apartment. Horizon Apartments is not liable for any loss arising from this. Items left in the Apartment after check-out will be kept for 30 days and may be sent to an address provided, at the Client’s expense.
1. The controller of personal data provided during the booking process at Horizon Apartments is Anna Piksa, running a business as Horizon Estate Anna Piksa, ul. Dietla 109/17, 31-031 Kraków, NIP (tax ID) 734-295-35-34, REGON: 361382660.
2. By booking an Apartment, the Client consents to Horizon Apartments collecting and processing their personal data for the purposes of handling the booking, guest registration and marketing, in accordance with the Polish Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws of 2016, item 922, as amended). The Client may access, update or request deletion of their personal data at any time.
3. The Client has been informed that, under Article 32(1)(8) of the Personal Data Protection Act, they have the right to object to the processing of their personal data for marketing purposes or to its transfer to another data controller, if they have given such consent.
1. These Terms and Conditions, drawn up in Polish, are the only officially binding version of the document and the only version forming part of the apartment rental agreement. This English translation is provided for information only, to help foreign Clients understand the booking terms and the rules on which Apartments are made available to Clients.
2. The Agreement is governed by Polish law.
3. Disputes will be settled by the court in Kraków having local jurisdiction over Horizon Apartments.
Your horizon of comfort in Kraków
ul. Na Dołach 3A LU1
30-704 Kraków
Monday – Friday
9:00 – 21:00
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Horizon Apartments Reception
